We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Arrived in 1 month. Ordered day 08/07, was shipped the next day, arrived in Brazil 02/08 and arrived to me yesterday on 09/08. THE product is exactly as described. Box loader is a power bank and has the size of a lipstick. Holds the headphones by magnet, but is very safe, not easy out, you can take the bag. The headphones have the size of a coin. Beautifully little! You can hide the hair and no one sees. THE sound is very good, high quality. THE battery lasts about 4 hours and half playing music. Takes 1 hour to recharge the power bank. Now let the * only * thing not like: the phone does not fit in my ear No way, is loose, as if the phone was short and to get there. This affects the external insulation. All tested rubbers. Not know if is the format of my ear, but never had this problem with conventional headphones. About the store, not have to talk to him, since the tracker was accurate and the product arrived within informed. In other words: recommend!
Excellent product for decent price
Worth your money. came with full charge. delivery to moscow 14 days.
Excellent product, great value for money. The sound is really good and clean as well as sealing. The shipment arrived quickly and took only one week. I really really recommend
Incredible TWS earbuds, clear mids, highs and great bass. Just make sure to choose the right eartips, the ones that came out of the box produced no bass in my ears, but when I replaced them with smaller ones, the bass just exploded! Also, these are way better than the famous Mpow earphones.The Mpow's mids and highs are very muddy with too much bass, while with QCY everything is extra crisp. Arrived very fast and well packed. Highly recommended!